Team @ Om Care Taker

Our Team

We are committed towards providing a workplace that embraces diversity, inclusion and equal employment. At Om Care Taker we respect and value people. We believe that a strong team is made of different people with diverse views and capabilities. We want each employee of Om Care Taker to dream differently and experiment in pursuit of opportunities to achieve leadership through teamwork.

At Om Care Taker, employment decisions are taken on the basis of merit, qualification and abilities to ensure equal employment & growth opportunity to all individuals. It is our policy to recruit, hire, train, and promote individuals, as well as administer all employment decisions, conditions of employment, and personnel actions, without regard to race, colour, sex, age or any other characteristic protected by law.

Our success is built on ethical conduct and fairness with our employees. Employees at Om Care Taker are encouraged to discuss job performance and goals on a regular basis and participate in the reviews under the Integrated Performance Measurement and Management system. At Om Care Taker we practice an Open Door Policy because we believe that employees have some of the best suggestions for improving the work practices and the work place and usually the most satisfactory solutions to work place concerns are reached through an open discussion with the supervising manager.

We are committed to providing the best possible working conditions for our employees. Part of this commitment is encouraging an open and frank atmosphere in which any problem, complaint, suggestion, or question will receive an appropriate and timely response.

We have elaborate employee grievance procedures in place to encourage employees to resolve any individual grievance at the earliest in a fair and prompt manner.

Our versatile ranges of uniforms reflect a sense of authority and evoke respect amongst the general populace. Our high quality uniforms are manufactured internally under exacting quality standards; combining the world's finest fabrics with best tailoring and classic styling to ensure that our trained officers look their job. Besides our range of standard uniforms we also supply uniforms altered to the specifications of our clients at their request.

Selection

The utmost attention is given to the recruitment of our personnel in accordance with stringent parameters laid down as a group policy. This includes education, age, physical fitness and background. All employees are subjected to vigorous vetting. Further, the Internal Security Department in each region is responsible for verification and background checks and service records of each employee.

Training

All Guarding Personnel deployed by the basic Training Course which imparts the necessary skills to perform duties. In addition to lessons on basic guarding skills they are taught the rudiments of First Aid, fire fighting and Self-defiance. The training process is ongoing and progressive throughout the employees’ career to refresh and further develop their knowledge. Our site specific training courses are designed after discussions with the client and assessing the training needs of the staff. The aim of these courses is to enhance the security skills of the security personnel and develop management skills in the supervisory and management staff.

Basic training module covers

Duties and responsibilities of guarding personnel, code of conduct, dealing with people , alertness and performance of guarding personnel . Courtesy, obedience, mannerism, FIR, Panchnama and communication system. Fire prevention and control, Health and safety at work, Evacuation procedure, First aid , Handing taking over procedure and handling of keys. Knowledge of post wise instruction and unit instruction , ATM duty , Disaster Management.

Pre & Post Deployment Process

Before Om Care Taker takes up any assignment, a team of operations staff visits the site to analyze and understand the security needs of client’s premises for Survey of the site. Based on the survey report a security setup for the premises is designed. A detailed set of instructions including charter of duties for security personnel, client’s expectations from security staff, emergency procedures and other relevant details are documented. This set of Post & Site Instructions are prepared in consultation with client.

Post -Deployment Support Supervision, Rotation & Surprise Checks

The security personnel are supervised by area officers & area managers who visit the units regularly i.e. at least twice in a week during daytime and once in a week night visits for surprise checks. We are carry out regular surprise check on sundays and national holdiays. In addition senior executives conduct surprise visits regularly. The rotation of security personnel is done, preferably every six months or as per your requirement. The staff is subject to transfer, as we do not encourage our staff to become familiar with employees or the union, which is in the interest of the security.

Customer Care Cell

Over and above regular checks, night rounds and surprise checks, we have customer care cell that keeps in touch with our clients to get feedback on the services and resolves the issues, if any.